Installation Help
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| Problem: The control fails to download completely or not at all |
Solution #1:
Try adding Sitebadge as a trusted site by doing the following:
- chose the Tools...Internet Options menu
- cick the Security tab
- click the Trusted Sites icon (near the top)
- click Sites... button
- Enter "http://www.sitebadge.com" in the top edit box
- click Add button
- make sure the "Require server verification..." checkbox is NOT checked
- click OK
- click OK
- retry the download
You should also make sure your internet security settings include:
- ActiveX controls and Plug-Ins
- Download Signed ActiveX Controls : Prompt
- Download Unsigned ActiveX Controls : Disable
- Intialize and Script ActiveX controllers not marked as safe : Disable
- Run ActiveX Controls and Plug-Ins : Enable
- Script ActiveX marked as safe for scripting : Enable
- Downloads
- File download : Enable
- Font download : Enable
- Microsoft VM
- Java Permissions : High Safety
- Miscellaneous
- Access Data Across Domains : Disabled
- Don't Prompt for Client Certificates selection when no certificates or
only one certificate exists : Disable
- Scripting
- Active Scripting : Enable
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Solution #2:
Also you may want to disable your firewall while logging in. We have seen some reports of conflicts with Norton products.
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Solution #3:
Make sure that you have Administrator rights to the machine you are installing on.
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Solution #4:
If the control continuously fails to download and install, try the alternate download method here.
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| Problem: I enter my name, but then get an 'Unknown Error' |
Solution:
This can happen if the security control is installed but only partially working. You may want to try to reinstall the control by performing the following steps:
- To uninstall the security control
- click on the Tools...Internet Setting menu item
- on the first tab, in the Temporary Internet Files group box, click on the Setting... button
- click on the new dialog box's View Objects... button, a new window will popup listing all the controls that are installed.
- find 'Token' in the right hand side and right-click on it. Choose the Remove menu in the resulting Popup menu.
- close all the popup boxes and restart your browser
- NOTE: you will need to re-install the control to login again
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| Problem: Someone else's name is in the Username box so I can't enter my username |
Solution:
This can happen if someone else used your computer to sign in to the 'Site'. Only ONE account can be accessed from any given computer. If the computer is a public computer, it cannot be used.
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